Data Deletion Instructions

In short

• Deadline. Verified requests are completed within 30 days.
• No account needed. You do not have to be logged in to make a request.
• Email route. Send the details listed in step 3 below to our deletion address (publication pending) — reach us at primesoftworks.com.
• Immediate stop. Disconnecting a WhatsApp Business account, Facebook Page or Instagram account revokes our access straight away, before any deletion runs.

1 · Delete it yourself (clients)

If you have an Odeer account, you can delete your workspace without talking to anyone:

1. Sign in and go to Settings → Workspace → Delete workspace.
2. Type your workspace name to confirm. This is deliberately hard to do by accident.
3. Confirm. Access ends immediately for you and everyone on your team.

This removes every conversation, message, attachment, contact record, note, assignment and connected-account credential in the workspace. Our access to your WhatsApp Business Account, Facebook Page and Instagram account is revoked in the same step.

You receive a confirmation email with a reference number when the deletion is queued, and a second one when it has completed — within 30 days, and usually much sooner.

2 · Disconnect a Meta account

To remove one channel rather than the whole workspace, disconnect it at Settings → Channels → Disconnect, or revoke Odeer from your own Meta Business settings at business.facebook.com/settings.

• Our access to that WABA, Page or Instagram account is revoked immediately. No further messages are received or sent.
• Messages, attachments and contacts already stored for that account are purged within 30 days, and age out of backups within 35 days.
• The rest of your workspace and your other channels are untouched.

3 · Ask us by email

Send your request to our deletion address (publication pending) — reach us at primesoftworks.com. To let us find the right records and to prove the request is really yours, include all of the following:

• Your business name, exactly as it appears on the account.
• The connected WhatsApp Business number, in full international format.
• The Facebook Page name or Page ID.
• The Instagram handle.
• The email address on the Odeer account.
• What you want deleted: everything, or one named connected account.

How we verify it is you

We only act on a request we can tie to the account. We verify by replying to the email address on the account and asking you to confirm from it; if you write from a different address, we ask you to confirm from the account address, or to confirm from the Meta Business Manager that administers the connected account. We never ask for a password, and we never ask for identity documents by email.

Once verified, deletion is completed within 30 days and we email you a confirmation.

Deletion request form

This form reaches the same team as the email address above. You will get a reference number on screen as soon as it is submitted.

Prefer email, or have JavaScript disabled? Everything this form does can be done by writing to our deletion address (publication pending) — reach us at primesoftworks.com with the six items listed in step 3.

What is deleted, what is kept

Leads and contact records built from your conversations live inside your own Odeer workspace, so deleting the workspace deletes them too. If you exported a copy — a CSV download, a report you forwarded — that copy is in your hands and we cannot reach it; delete it wherever you put it.

Backups

We keep encrypted backups for disaster recovery. Deleted records age out of those backups within 35 days. Backups are never restored to bring deleted data back; if a backup ever has to be restored after a deletion, the deletion is re-applied as part of the restore.

If you messaged a business that uses Odeer

If you are a customer who messaged a business through WhatsApp, Instagram or Messenger, that business — not Prime Softworks — decides what happens to your data. We only hold it on their behalf.

1. Contact the business directly and ask them to delete your data.
2. If you would rather come to us, send the business name and the phone number or handle you messaged from to our deletion address (publication pending) — reach us at primesoftworks.com. We forward the request to them and help them action it.
3. If they have not responded within 30 days, tell us and we will act on the request ourselves to the extent we are able to as their processor.

Checking a request

Every request gets a reference of the form ODR-DEL-…. Quote it in any follow-up and we can find the request straight away. Requests submitted through Meta’s own data-deletion callback return a confirmation code in the same format, and a link back to this page.

Related: Privacy Policy · Terms of Service