Terms of Service

1. Parties and acceptance

This agreement is between Prime Softworks (full registered entity name available on request) (“Prime Softworks”, “we”, “us”), established in the Arab Republic of Egypt, and the business that subscribes to Odeer (“Client”, “you”).

You accept these Terms by creating an account, connecting an account, or using Odeer. If you accept on behalf of a company, you confirm you are authorised to bind it. Our Privacy Policy and Data Deletion Instructions form part of these Terms.

2. Definitions

3. The service

Odeer is a shared customer-messaging inbox with a built-in sales pipeline. WhatsApp Business, Instagram and Messenger conversations from the Client’s Connected Accounts arrive in one inbox; the Client assigns each conversation to the right person on its team; and each conversation and contact is tracked through the Client’s own pipeline, from first message to closed deal.

Connecting a Meta account is done through Meta Embedded Signup. The Client connects its own accounts, and remains their owner throughout.

4. Accounts and eligibility

• Odeer is for business use. It is not offered to consumers.
• You must be able to form a binding contract and be at least 18 years old.
• The information you give us — business name, contact details, billing details — must be accurate and kept up to date.
• You are responsible for your users’ credentials and for everything done under your account. Tell us immediately if you suspect unauthorised access.
• You are responsible for what your authorised users do in the service.

5. Your connected accounts

The Client owns its WABA, its Facebook Page and its Instagram account. Our access is delegated by the Client through Embedded Signup, is limited to what the service needs, and is revocable by the Client at any time — from inside Odeer at Settings → Channels → Disconnect, or from the Client’s own Meta Business settings.

Revoking access terminates our permission immediately. What happens to the data already stored is set out in the Data Deletion Instructions.

6. Client messaging obligations

You agree that:

• You will obtain and be able to evidence prior opt-in consent from each End Customer, through a clear disclosure that names your business and states what messages they will receive, before you send them a message.
• You will honour opt-out and STOP requests promptly, and will stop messaging anyone who asks you to.
• Your contact lists are accurate, lawfully obtained and kept current.
• You will comply with the WhatsApp Business Policy, the WhatsApp Commerce Policy, the Meta Community Standards and all applicable marketing, consumer-protection and data-protection law.
• You will maintain your own privacy notice telling End Customers how you handle their data.

Breaching this section is grounds for immediate suspension. Meta may also restrict or disable your accounts independently of us.

7. Acceptable use

You will not, and will not let anyone else:

• send unsolicited bulk messages or spam;
• message contacts from purchased, scraped or rented lists;
• promote goods or services prohibited or restricted by the WhatsApp Commerce Policy or by law;
• impersonate any person or business, or misrepresent who is sending a message;
• send malware, phishing content or deceptive links;
• scrape, crawl or bulk-extract data from the service other than through features we provide;
• reverse engineer, decompile or attempt to derive the source code of the service;
• probe, load-test or circumvent the security or rate limits of the service;
• resell, sublicense or provide access to the service to a third party without our written agreement;
• use the service to build a competing product.

8. Platform limitations you should know about

These are constraints Meta places on the platform. They are not defects in Odeer, and we disclose them up front so they are not a surprise:

• The 24-hour customer service window. Free-form replies to a WhatsApp customer are only permitted within 24 hours of that customer’s last message. Outside it, only an approved message template may be sent.
• Template approval. Templates must be submitted to Meta and approved before use. Meta may reject, pause or disable a template, and controls how long that takes.
• Rate limits and messaging tiers. Meta sets per-account limits on business-initiated messages and on automated sending, and moves accounts between tiers based on quality signals it controls.
• Onboarding requirements. Meta requires business verification, display-name approval and phone-number registration before some capabilities unlock.
• Quality rating. Blocks and reports from End Customers can reduce your quality rating and your sending limits.

9. Fees, billing and taxes

• Fees, currency and term are those shown on your plan at sign-up or in your order form. Prices on this website are quoted in EGP unless stated otherwise.
• Subscriptions renew automatically for successive terms unless cancelled before renewal.
• Fees are payable in advance and are non-refundable except where the law requires otherwise.
• Meta conversation charges are passed through to you at cost. Meta sets those rates, they vary by country and conversation category, and Meta can change them at its discretion. We are not responsible for such changes.
• Charges from any other third-party service you connect are between you and that vendor.
• Fees exclude VAT and other taxes, which you pay in addition where they apply. If we are required to withhold tax, the amount payable is grossed up so we receive the agreed sum.
• Late payment: we may suspend the service after written notice if an invoice is unpaid for more than 14 days past its due date.

10. Data ownership and licence

Client data and Platform Data remain the Client’s. You grant us a limited, non-exclusive, revocable licence to host, process and transmit that data solely to deliver the service, to support you and to meet our legal obligations, and for no other purpose.

We do not sell it, do not share it for advertising, do not combine it across clients and do not train models on it. Those commitments are set out in full in section 6 of the Privacy Policy, which is incorporated into these Terms by reference.

We act as processor for Platform Data. A Data Processing Agreement is available on request from our privacy address (publication pending) — reach us at primesoftworks.com.

11. Third-party platforms and Meta disclaimer

• We do not guarantee that Meta will approve your business, your WABA, your display name or any template, or that approval will be kept.
• We do not control and do not warrant the availability, uptime, performance or pricing of the WhatsApp Business Platform, Instagram Messaging or Messenger.
• Meta may change, deprecate, restrict or suspend API access at any time. If that interrupts or degrades the service, we are not liable for the interruption, though we will tell you what we know and work to restore service.
• Your use of Meta’s products is also governed by your own agreements with Meta, which you must comply with.

12. Intellectual property

Odeer, Prime Softworks, our logos, the software, the documentation and everything else we provide remain ours and our licensors’. These Terms grant you a limited, non-transferable right to use the service during your Subscription and nothing more. No rights are granted by implication.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them to improve the service. We will not identify you as the source without your permission.

Third-party names and logos are the property of their respective owners.

13. Confidentiality

Each party may receive information the other treats as confidential. Each will use it only to perform this agreement, protect it with at least reasonable care, and disclose it only to staff and contractors who need it and are under equivalent obligations. This does not apply to information that is public through no fault of the receiver, was already known to it, or is independently developed. Where disclosure is legally compelled, the receiving party will give notice where it lawfully can. These obligations survive termination for three years, and indefinitely for personal data and trade secrets.

14. Suspension and termination

• You may terminate at the end of your current term by cancelling in the application or writing to our support address (publication pending) — reach us at primesoftworks.com.
• We may suspend or terminate for non-payment, for breach of section 6 or section 7, or where Meta requires it through an enforcement action. We give notice and a chance to fix the problem wherever it is practical to do so; where the risk is immediate — ongoing spam, a security threat, a Meta enforcement order — we may act first and tell you straight after.
• On termination your access ends, and you have 14 days to export your data before we delete it.
• Message data is deleted within 30 days of the subscription ending, subject to the records we must retain by law. See Data deletion for the full detail and for how to have it deleted sooner.
• Accrued fees remain payable. Sections 10, 12, 13, 15, 16, 17 and 18 survive termination.

15. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, and that we will not knowingly introduce malicious code.

Beyond that, and to the maximum extent the law allows, the service is provided “as is” and “as available”. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that every message will be delivered, or that any particular commercial result will follow from using it.

16. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential or punitive loss, or for lost profits, lost revenue, lost business, lost goodwill or lost or corrupted data, however caused.

Each party’s total aggregate liability arising out of or in connection with this agreement is capped at the fees you paid, or owed, in the twelve months before the event giving rise to the claim.

Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for your obligation to pay fees, for your indemnity under section 17, or for anything else that cannot lawfully be limited.

17. Indemnity

You will defend and indemnify Prime Softworks, its officers and its staff against claims, damages, fines and reasonable legal costs arising from: the messages you send and their content; your failure to obtain or evidence End Customer opt-in consent; your breach of the WhatsApp Business Policy, the WhatsApp Commerce Policy or the Meta Community Standards; your breach of these Terms or of applicable law; and your use of the data you collect through the service.

18. Governing law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-laws rules. The parties will first try in good faith to resolve any dispute by negotiation between senior representatives within 30 days of written notice.

If that fails, the dispute is subject to the exclusive jurisdiction of the competent courts of the Arab Republic of Egypt. Either party may still seek injunctive relief in any competent court to protect its intellectual property or confidential information.

19. Changes to these Terms

We may update these Terms. For a material change we give at least 30 days’ notice by email and in the application. The change takes effect on the stated date; continuing to use Odeer after it means you accept the updated Terms. If you do not, you may terminate before the effective date and we will refund any prepaid fees covering the period after termination.

These Terms are effective from 10 August 2026.

20. Miscellaneous

• Assignment. You may not assign this agreement without our written consent. We may assign it to an affiliate or in connection with a merger or sale of assets.
• Severability. If a provision is unenforceable, the rest stays in force and the provision is read down to the minimum extent needed to make it enforceable.
• Entire agreement. These Terms, the Privacy Policy, the Data Deletion Instructions and any order form are the whole agreement between us on this subject, and replace anything said before.
• No waiver. Not enforcing a right once does not waive it.
• Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, including acts of government, war, natural disaster, internet or utility failure, or a third-party platform outage.
• Notices. We give notice by email to your account address or in the application. You give notice to our support address (publication pending) — reach us at primesoftworks.com, copied to the registered address in the Privacy Policy.
• Independent contractors. Nothing here creates a partnership, agency, joint venture or employment relationship.
• No third-party rights. Nobody other than the parties may enforce these Terms.